Job Description
KEY ACCOUNTABILITIES (not all-inclusive)
Under the supervision of a senior IT support staff member, the selected candidate will be assisting the WFP Country Office with the following key duties (but not limited to):
IT Operations Activities: Respond to basic queries about technology and systems to support the correct application of technology
Business Support activities for the IT Unit: Provide a set of standard business support activities, where required, to contribute to the effective functioning of business operations
Follow up with IT vendors on the delivery of IT equipment and coordinate installation in line with the approved scope of work
Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff, provide hardware and software troubleshooting and user support to all office locations
Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work
Support the coordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively
Support drafting standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products
Support and implement improvements to methods and processes within the IT Unit in order to support the continuous improvement of IT services provided.
Skills
STANDARD MINIMUM QUALIFICATIONS
University students with graduation year in 2019 or 2020, or currently enrolled in a Information Technology undergraduate or graduate degree programme, from a recognised university/organisation
Computer science, Information system or Business informatics majors.
Availability full time for a challenging internship.
Both written and verbal English fluency is a must.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
Previous work experience or knowlege of the Armenian emergency or humanitarian context would be an asset
Understanding of technology operations or support work experience in an engaging and dynamic workplace environment
Experience or understanding of achieving key objectives in support of service plans in a service-orientated environment
Experience with understanding the application of client services standards to resolve or escalate clients’ service problems
Ability to gain experience in resolving complex technical issues
Previous Internship or work experience is a plus
Addtional Post-secondary Information Technology qualification at certificate or diploma level is a plus
Job Details
Job Location Armenia
Company Industry Non-profit Organization
Company Type Non-Profit Organization
Job Role Information Technology
Employment Type Unspecified
Monthly Salary Range Unspecified
Number of Vacancies Unspecified
Preferred Candidate
Career Level Mid Career

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